Refund policy

Easy Returns & Exchanges

At RAQ, our priority is to ensure that you are completely satisfied with your purchase. We're pleased to offer hassle-free returns and exchanges within 60 days of delivery.

If you need to return or exchange an item, simply visit our online return portal.

Return Shipping Labels

All returns from the USA will incur a flat-rate 10 AUD label fee (approx 6-7 USD). 

A USPS shipping label will be provided to you at the final stage of your return. 

Exchanges

RAQ will cover shipping fees for exchange orders, so your new items will be sent out at no extra cost with DHL Express.

Conditions for Returns and Exchanges

To be eligible for a return or exchange, all items must be in new and unused condition, with swing tags and hygiene stickers attached. Please try on your swimwear briefs on top of your underwear for hygiene reasons. 

Discounted Items

Discounted items are eligible for exchange or return for store credit, but not refunds.