Please email your changes to customercare@raqapparel.com as soon as possible, and we will do our best to make the changes necessary. However, we cannot guarantee this is possible in every circumstance, so please take care to review your order prior to purchase. 

Our Fit Guide has you covered! We suggest trying the Fit Calculator to find your best fit, but you can also read up on sister sizes via the fit guide too. This will come in handy if we don't have your exact size in stock. We personally wear a few different sizes in RAQ, so give it a go!

If you still need some extra help, feel free to email us at customercare@raqapparel.com and we will do our best to assist you. Please know our customer care team does not work on weekends or public holidays. 

Reducing our environmental impact and promoting sustainability in the fashion industry is a key priority for us at RAQ. For this reason, we emphasise conscious production, offering only limited runs of exclusive colours and prints.

We don't currently have plans to restock any of our limited edition colours, but if there is enough demand, we may reconsider. We determine the demand for products based on the back-in-stock signups, so please register your details if you are interested. You can find this link on the product page, under the size drop-down.

To help your swimwear last as long as possible, please follow these simple care instructions:

Do:
Hand rinse in cold water
Drip-dry in shade
Avoid rough surfaces

Do not:
Wring, soak or rub
Bleach
Tumble dry
Dry clean
Iron

Read our full shipping policy here.

Orders are typically dispatched within 24-48 hours of purchase, but slight delays may occur during peak sale periods. If processing times are significantly impacted, a member of our customer care team will contact you with a more accurate ETA. 

Please know RAQ does not pack orders on weekends or Victorian public holidays.

If you are unsure whether your purchase will get to you within a specified timeframe, please feel free to contact us at customercare@raqapparel.com prior to your purchase.  

If AusPost has confirmed your shipment has been lost or damaged, please email your correspondence with AusPost to customercare@raqapparel.com.

A replacement order will be shipped to you, depending on the availability of the items purchased. If the items are no longer in stock, a refund may be offered.

An import duty is a tax collected on imports by a country's customs authorities, and may also be known as a customs duty, tariff, import tax or import tariff. A good's value will usually determine the import duty, and is calculated by a percentage of the total order value. 

If you reside in New Zealand or the United States, you are not be obligated to pay duties on a regular order from RAQ. However, US customers may have to pay duties for orders exceeding $800 USD in value.

If you live outside of Australia, New Zealand, or the United States, it's possible that your government might impose import fees. You will be contacted by customs authorities once your package arrives in your country, and payment will be necessary before the final delivery stage.

To determine any potential additional import fees before placing your order, you can use an Import Calculator or check your government's import fees and tax policy. You may use the HS code 611241 for this purpose.

Discounted items may be exchanged or returned for store credit, but are not eligible for refunds.

Australia, USA

Your return will be processed once the tracking information on your parcel is registered as "in transit" to our return facility. For exchange orders, your new items will then be dispatched within 48 hours. Refunds may take up to 5 business days to reach your account.

International

Depending on the shipping method chosen, it may take up to a month to receive your items back at our Melbourne office.

To enhance efficiency and have your return processed as soon as possible, we recommend choosing a tracked shipping option and inputing your tracking number in the return portal.

This happens when we have fewer than 1 or 2 units left in stock, as they will likely sell out by the time the exchange is processed.

If you would like this size, you will have to place a new order via the website and return your original top for a refund.

Of course, we love hearing suggestions from customers!

The best way for us to gauge demand for certain products or sizes is via our Product Request Form. We'll use this information to inform our planning for next season.

If you don't already, make sure you follow us on Instagram or sign up to our mailing list to keep up to date with all the news. You'll also get 10% off your first order 💚

We love hearing feedback from customers, whether it's good or bad!

While we have done a lot of testing on different people to create the best fit for busty people, we understand that no two shapes and sizes are the same. The fit of our garments is something that is constantly under development, so customer feedback is greatly appreciated.

If you would like your feedback to be factored into our future range, we would love for you to complete this form. It should only take about 3 minutes to complete. Thank you!