Shipping

Please allow 24-48 hours to process your order. All orders are shipped from Melbourne, Australia.

You can expect an email within 12 hours to let you know your order is on the way.

Local pickup from Cremorne, Melbourne is free and available for Melbourne customers between 1pm-5pm on Monday to Friday.

You may select this option at checkout and follow the pickup instructions provided.

Orders are typically ready for pickup within 4 work hours.

Domestic orders are shipped with Australia Post. All orders over 150 AUD automatically receive free express shipping. See estimated delivery times and rates below:

AusPost Express:

• Estimated Delivery Time: 1 to 4 business days
• Price: 11 AUD or FREE over 150 AUD

AusPost Standard:

• Estimated Delivery Time: 2 to 8 business days
• Price: 8 AUD

All international orders are shipped with DHL Express. 

New Zealand:

• Estimated Delivery Time: 1 to 2 business days
• Price: 15 AUD or FREE over 150 AUD
• Import Duties and Taxes: only applies to orders above 1000 NZD

United States:

• Estimated Delivery Time: 2 to 4 business days
• Price: 15 USD or FREE over 150 USD
• Import Duties and Taxes: No additional charges to customer.
• NOTE: Our US store will close on April 28 9AM.

United Kingdom:

• Estimated Delivery Time: 3 to 5 business days
• Price: 15 GBP or FREE over 120 GBP
• Import Duties and Taxes: No additional charges to customer.

Canada:

• Estimated Delivery Time: 3 to 5 business days
• Price: 35 AUD
• Import Duties and Taxes: Applies to all orders above 20 CAD. Please consider this before your purchase.

Europe:

• Estimated Delivery Time: 3 to 5 business days
• Price: 15 AUD
• Import Duties and Taxes: Typically applies. Varies based on location.

India, Japan, Malaysia:

• Estimated Delivery Time: 3 to 5 business days
• Price: 35 AUD
• Import Duties and Taxes: Typically applies. Varies based on location.

Jamaica

• Estimated Delivery Time: 3 to 5 business days
• Price: 55 AUD
• Import Duties and Taxes: Typically applies. Varies based on location.

Rest of World:

• Estimated Delivery Time: 3 to 5 business days
• Price: Varies based on location
• Import Duties and Taxes: Typically applies. Varies based on location.

We now offer DDP (Delivered Duties Paid) shipping for all orders to the United Kingdom. This means duties and taxes are included in the retail price, so there's no surprise fees upon delivery!

For all other international destinations, we currently ship DDU (Delivered Duties Unpaid). This means duties and taxes (if applicable) will be the customer's responsibility upon arrival in your country.

If you must pay import duties and taxes, customs authorities will contact you once your package arrives in your country to request payment before the final delivery.

To determine any potential additional import fees before placing your order, you can use an Import Calculator or check your government's import fees and tax policy. You may use the HS code "611241" for this purpose.

Until April 28 2025, RAQ will process orders to the United States and offer DDP (Delivered Duties Paid). This means duties and taxes are included in the retail price, so there are no surprise fees upon delivery.

After April 28, 2025, we will be closing our US store due to changes in US trade policy that will take effect on May 2. To ensure that no orders are in transit when the new laws come into effect, the cutoff for US orders will be April 28 at 9 AM. Any orders placed after this time will be cancelled and refunded.

We hope this is a temporary pause and that we can resume selling to our valued US customers in the near future.

RAQ is not responsible for late, lost or stolen packages. It is the responsibility of the customer to contact the shipping carrier with any questions related to the delivery of their package.