Frequently Asked Questions

General

Do you do restocks?

While we frequently replenish our core Black styles, our commitment to minimising our environmental impact and promoting sustainability in the fashion industry leads us to prioritise conscious production. This involves offering limited runs of exclusive colours and prints to ensure a more sustainable approach to our collections.

We don't currently have plans to restock any of our limited edition colours, but if there is enough demand, we may reconsider. We determine the demand for products based on the back-in-stock signups, so please register your details if you are interested. You can find this link on the product page, under the size drop-down.

Would you consider adding a new size or style to your range?

Of course, we love hearing suggestions from customers!

The best way for us to gauge demand for certain products or sizes is via our Product Request Form. We'll use this information to inform our planning for next season.

If you don't already, make sure you follow us on Instagram or sign up to our mailing list to keep up to date with all the news. You'll also get 10% off your first order 💚

I'd like to offer feedback on the fit of a product.

We love hearing feedback from customers, whether it's good or bad!

While we continue to test our styles on different people to create the best fit for busty people, we understand that no two shapes and sizes are the same. The fit of our garments is something that is constantly under development, so customer feedback is greatly appreciated.

If you would like your feedback to be factored into our future range, we would love for you to complete our Product Request Form. It should only take about 5 minutes to complete. Thank you! 

Sizing & Fit

Tops

What’s your size range?

We offer 66 bra sizes, with band sizes from 8-20 and cup sizes from D-J. Our Wireless Triangle style is available in sizes XS to 3XL and accommodates cup sizes A-G.

How do I choose the right size?

To choose the best size:

  1. Follow our instructions to measure your bra size here.
  2. If you’re unsure or between sizes, check the product’s notes (some styles run slightly smaller/larger)
  3. If you're still unsure, contact us here, we’re happy to help!
Is your swimwear true to size?

We have put significant effort into developing our products to ensure an accurate fit. However, there may be slight variations in sizing for some items. If this is thre case, we will provide details it in the product description.

Which style should I choose?

We have a detailed comparison of our styles here.

What if I’m between sizes?

If you’re between sizes, choose the smaller size for a firmer, more busty fit, or size up for a more relaxed feel.

If it’s not quite right, exchanges and returns are easy!

Are your bikini tops adjustable?

Yes, we have prioritised adjustability in all our styles.

The Balconnette, Multi-Way, and Underwire Crop feature three adjustable loops on the back band, allowing you to tighten or loosen as needed.

Our Multiway Top also has adjustable straps, giving you the flexibility to wear it as a halter, over the shoulder, crossed at the back, and more!

Furthermore, our tops are all unmoulded and unpadded, so the fabric is flexible and can adapt to cater to various bust shapes and sizes.

Do your swimsuits have padding or underwire?

All our tops include soft, flexible cups that provide gentle lift and shaping with no padding. The Multi-Way, Balconette, and Underwire styles feature supportive underwire.

I’m a size 6 band. Would any of your bikinis fit me?

Yes! If you are a G cup or below, you could wear an XS in our Wireless Triangle Top style.

For our Underwire tops, you may opt for a sister size. For example, if you’re a 6E/F, your sister size would be an 8D/DD. Both sizes offer the same cup capacity, but with a larger band. Our back bands feature three adjustable loops, allowing you to wear them tighter if needed.

You can learn more about sister sizes here.

You can also have the band adjusted at a local alterations shop. It is a relatively simple task.

Briefs

What if I’m between sizes?

If you’re between sizes, choose the smaller size as our fabric is quite stretchy and will stretch a bit over time.

If it’s not quite right, exchanges and returns are easy!

What coverage do the bikini bottoms provide?

We offer a variety of brief styles that provide different levels of coverage. If you’re looking for full coverage, we recommend our High Waist Full Briefs. For those who prefer less coverage, the Cheeky Tie Side Briefs are a great option. We have a detailed comparison of our styles here.

Orders

Can I change or cancel my order after placing it?

If you contact us before your order is packed and shipped, we can cancel or edit it. Please note: Orders are usually processed within 48 hours.

How do I know if my order was successful?

After placing your order, you will be charged and redirected to an order confirmation page.

Will I receive an order confirmation email?

Yes, you will receive a confirmation email. If you cannot find it, please check your junk folder. If it is still missing, contact us for confirmation.

Shipping

Where do you ship from?

All orders are shipped from our Melbourne warehouse located in Cremorne. We provide free local pickup for customers nearby, allowing you to schedule an appointment to collect your order and avoid shipping fees.

How long does shipping take?

Australia (AusPost)

Express: 1-4 business days
Standard: 2-8 business days

International (DHL Express)

United Kingdom: 3-5 business days
New Zealand: 1-2 business days
Canada: 3-5 business days
Europe: 3-5 business days
Asia (India, Japan, Malaysia): 3-5 business days
Jamaica: 3-5 business days
United States: We are currently not shipping to the USA. Please check with our stockist, Azaleas NYC, for any remaining stock.

Returns & Exchanges

Can I exchange for a different size?

We want to help you find a bikini that makes you feel supported and confident. If the size you ordered doesn't feel right, you can arrange an exchange through our online returns portal. If you're unsure about which size to order, please email customercare@raqapparel.com, and a team member will provide fit advice.

How long do I have to return my order?

At RAQ, our priority is to ensure that you are completely satisfied with your purchase. We're pleased to offer hassle-free returns and exchanges within 60 days of delivery.

Do swimwear items need the hygiene liner attached?

Yes. To be eligible for return, items must have hygiene stickers attached.

Are sale items eligible for returns?

Items purchased at a discounted rate are not eligible for refunds; however, they can be exchanged or returned for store credit. Items labeled as "Final Sale" cannot be returned or exchanged for store credit.

Swimwear Care

How should I wash my swimwear?

To help your swimwear last as long as possible, please hand rinse in cold water, drip-dry in the shade and avoid rough surfaces. Do not: Wring, soak or rub, bleach, tumble dry, dry clean or iron.

Can I machine wash my swimwear?

Please avoid washing your swimwear in the washing machine. Our tops are delicate, and machine washing can be abrasive to the fabric and may cause the underwire to pop out.

How do I prevent fading or stretching?

Rinse your swimwear in cold water after each wear to remove chlorine, salt, sunscreen, and oils.

Hand washing only with a gentle detergent if needed.

Avoiding the washing machine and dryer, as they can damage delicate fabrics and elastic.

Drying flat in the shade, as direct sunlight can cause colours to fade.

Avoiding rough surfaces (like pool edges or concrete), which can pull and stretch the fabric.

Should I rinse my swimwear after swimming in saltwater or chlorine?

Yes, we recommend always rinsing your swimwear after use to remove chlorine, salt, sunscreen, and oils, as these can break down the fabric, fade colours, and reduce elasticity over time.

Product & Materials

What fabric is your swimwear made from?

Our swimwear range is designed to move with you by utilising highly stretchy recycled fabric (82% Recycled Polyamide, 18% Elastane).

All RAQ products are certified OEKO-TEX ®, meaning no harmful chemicals were used in production.

Is the swimwear lined?

Yes, all our swimwear is lined, offering support and durability.

Is your swimwear chlorine-resistant?

Our swimwear is made from high-quality fabrics designed for regular swimming, however chlorine can gradually break down swimwear fibres over time. To help maintain the fabric, colour, and elasticity, we recommend rinsing your swimwear in cold water after swimming in chlorinated pools.

Does the swimwear provide UV protection?

Our swimwear fabric offers some protection from the sun due to its tight weave and double lining. However, it is not specifically rated for UV protection, so we recommend applying sunscreen to any exposed skin when spending time in the sun.

Is your swimwear sustainable?

Our swimwear is made with recycled polyamide fabrics and all materials meet OEKO‑TEX Standard 100, so no harmful chemicals are used. We also use recycled mailers, compostable garment bags, and recycle faulty or leftover stock. We’re committed to transparency and reducing our environmental impact wherever we can.

Is your swimwear see-through when wet?

Our swimwear is lined with colours chosen to help minimise the chance of becoming see-through when wet. However, some lighter or pastel colours may still become slightly sheer. We recommend checking the product description, as we note if there is a possibility of this occurring.

Will the bikini bottoms stay in place while swimming?

Yes, our bikini bottoms are designed with a secure, supportive fit to stay in place while swimming or moving. For the best fit, we recommend checking our size guide and reading the product description, as some styles may run slightly larger or smaller.