Shipping

All orders are packed and shipped from Melbourne, Australia by a member of our small team. Please allow up to 48 hours for us to process your order, although it is usually much quicker than that!

We will email you with shipping details once your order is on the way.

Local pickup from Cremorne is free and available for local customers between 1pm-5pm on Tuesday to Friday.

You may select this option at checkout and follow the pickup instructions provided.

Orders are typically ready for pickup within 4 work hours.

Domestic orders are shipped with Australia Post.

All orders over 150 AUD automatically receive free express shipping.

See estimated delivery times and rates below:

AusPost Express:

• 1 to 4 business days
• $11 AUD or FREE over 150 AUD

AusPost Standard:

• 2 to 8 business days
• $8 AUD

All international orders ship from Melbourne, Australia via DHL Express.

Below is a summary of shipping times, costs, and import duties and responsibility by region:

United States

• 2–4 business days
• USD $15 or free over USD $150
• Shipped DDU (Delivered Duties Unpaid). Duties are currently 60% and are the responsibility of the customer at the time of delivery.
  

United Kingdom

• 3–5 business days
• GBP £15 or free over GBP £120
• Duties are included in shipping.
• Delivered duties paid – We cover all VAT and duties upfront. No additional charges on delivery.
  

New Zealand

• 1–2 business days
• AUD $15 or free over AUD $150
• Duties not included in shipping.
• Delivered duties unpaid – the customer is responsible and pays on delivery.
  (Note: only applies to orders over NZD $1,000.)
  

Canada

• 3–5 business days
• AUD $35
• Duties not included in shipping.
• Delivered duties unpaid – the customer is responsible and pays on delivery.
  (Note: Applies to orders over $20 CAD.)
  

Europe

• 3–5 business days
• AUD $15
• Duties not included in shipping.
• Delivered duties unpaid – the customer is responsible and pays on delivery.
  (Note: Rate varies by country)
  

Asia (India, Japan, Malaysia)

• 3–5 business days
• AUD $35
• Duties not included in shipping.
• Delivered duties unpaid – the customer is responsible and pays on delivery.
  (Note: Rate varies by country)
  

Jamaica

• 3–5 business days
• AUD $55
• Duties not included in shipping.
• Delivered duties unpaid – the customer is responsible and pays on delivery.
  

Rest of World

• 3–5 business days
• Varies by location - see rates at checkout
• Duties not included in shipping.
• Delivered duties unpaid – the customer is responsible and pays on delivery.
  (Note: Rate varies by country)
  

RAQ is not responsible for late, lost or stolen packages. It is the responsibility of the customer to contact the shipping carrier with any questions related to the delivery of their package.