Refund policy

 

You can return or exchange your item within 60 days via our online return portal.

To be eligible for a return or exchange, all items must be in new and unused condition, with swing tags and hygiene stickers attached. Please try on your swimwear briefs on top of your underwear for hygiene reasons.

Items discounted over 10% may be exchanged or returned for store credit only—no refunds.

Items marked "Final Sale" cannot be returned, refunded, or exchanged for store credit.

Australia and USA

A shipping label will be provided by Australia Post or USPS at the final stage of your return. 

Australia:

• Exchanges: AU customers can enjoy unlimited free exchanges. Return and exchange shipping costs are covered by RAQ.
• Refunds: Returns requesting a refund will incur a label fee of $10 AUD to cover return shipping costs.
• Drop-Off Option (Melbourne Only): If you live near Collingwood and prefer to drop off your return in person, please book a time via the booking link provided at the final stage of your return.

The United States:

• Exchanges: US customers will incur a label fee of approximately $7 USD for return shipping. RAQ will cover the shipping costs associated with the exchange order, sent with DHL Express.
• Refunds: Returns from the US requesting a refund will incur a label fee of approximately $7 USD to cover return shipping costs.

Processing Time

Your return will be processed once the tracking information on your parcel registers as "in transit" to our return facility.

Exchange orders will then be dispatched within 48 hours.

Refunds may take up to 5 business days to reach your account.

United Kingdom 

Customers in the UK can return items to a local UK address. Please note, all return shipping costs and delivery arrangements are the responsibility of the customer. The return address will be provided at the final stage of the return process. A return shipping label is not provided.

Rest of the World

Customers outside the US and UK must return items to our Australian address. All international return shipping costs and delivery arrangements are the responsibility of the customer. The return address will be shared at the final stage of the return process. A return shipping label is not provided.

Processing Time

To enhance efficiency and have your return processed as soon as possible, we recommend choosing a tracked shipping option and emailing your tracking number to customercare@raqapparel.com.