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WORLDWIDE SHIPPING & 30 DAY RETURNS

Shipping

Australian Customers

Aussie customers, please enjoy FREE standard shipping on all orders with Australia Post. 

Service Transit Time* Price
Standard 3-5 Business Days FREE
Express 1-2 Business Days to metro areas $10

 

*Please use this as a guide. There may occasionally be a delay due to factors out of our control. More information on shipping times here.

^Please contact us via email if you need your order delivered by a certain date and we will try our best to make appropriate arrangements for you. We are also able to give greater accuracy with delivery times if you provide us with a specific delivery location.

Other Customers

We offer a $14 AUD flat rate for shipping. This will be added to your order at checkout. Each international parcel is sent with Australia Post via each country's local postal service. Once the package has arrived in the destination country, you are able to monitor your delivery through your country's postal service (i.e. USPS, Royal Mail, etc.) with the tracking code provided by RAQ.

We also offer express shipping to some international zones, so this option will be presented to you at checkout if applicable.

Zone Country Transit Time*
Zone 1 New Zealand ~6 Business Days
Zone 2 Asia Pacific 7+ Business Days
Zone 3 Western Europe ~7 Business Days
Zone 4 North America ~6 Business Days
Zone 5 Rest of the World 8+ Business Days

 

*Please use this as a guide for metro areas. There may occasionally be a delay due to factors out of our control.

^Please contact us via email if you need your order delivered by a certain date and we will try our best to make appropriate arrangements for you. We are also able to give greater accuracy with delivery times if you provide us with a specific delivery location.

Other Notes

Please check and double check your address is correct. Include all street numbers, unit numbers, floors + company names where applicable. If an order is returned to us for an incorrect shipping address, the re-posting fee is $20 AUD to cover the return shipping we are charged as well as the cost to resend. 


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