Shipping
Our website is operating as normal and we are dispatching orders daily.
Australian customers
Shipping is FREE for all orders over $100. Orders under $100 will incur a $8 charge. The cost of express shipping will be presented to you at checkout.
Your order will be sent from Melbourne via Australia Post. To monitor your order, please copy and paste your tracking code into the Australian Post Tracking Platform.
Tracking codes will be provided to you within 48 hours of your order being dispatched. Orders are dispatched on business days only.
Customers outside Australia
Standard shipping is FREE for all orders over $100 AUD, however we are seeing some delays as a result of COVID-19.
We recommend opting for our DHL Express option for super fast delivery!
As at 9 May 2019:
| Zone | DHL Express | Standard Service | ||
|---|---|---|---|---|
| Cost | Transit Time | Cost | Transit Time | |
| NZ | $15 AUD | 6-7 business days | FREE for orders over $100 AUD | 10-16 business days |
| USA | $19 AUD | 6-7 business days | FREE for orders over $100 AUD | 25-35 business days |
| UK | $19 AUD | 6-7 business days | FREE for orders over $100 AUD | 12-20 business days |
| Asia | $19 AUD | 6-7 business days | FREE for orders over $100 AUD | 10-12 business days |
| Canada | $19 AUD | 6-7 business days | FREE for orders over $100 AUD | 30+ business days |
| Major Europe | $19 AUD | 6-7 business days | FREE for orders over $100 AUD | 30+ business days |
| Rest of world | $19 AUD | 6-7 business days | FREE for orders over $100 AUD | 30+ business days |
When orders are shipped outside of Australia, estimated delivery times may vary due to individual processing procedures, courier services, customs delays and proximity to capital cities.Â
Import taxes, duties and chargesÂ
Import taxes, duties and charges are at the cost of the customer. Please check your governments import fees and taxing before placing orders.
Royal Mail customers: Royal Mail charges import VAT and duty on items over $15 pounds. This charge is up to the responsibility of our shoppers.
Tracking
DHL Express
Your order will be sent from Australia via DHL Express. To monitor your order, please copy and paste your tracking code into the DHL Tracking Platform.
Standard Service
Your order will be sent from Australia via Australia Post. To monitor your order, please copy and paste your tracking code into the Australian Post Tracking Platform.
When the package arrives in your destination country, the processing is handed over to your country's local postal service (i.e. USPS, Canada Post, etc.). From this point onwards, you are able to monitor your delivery through your local postal service tracking platform. Please use your original tracking code.Â
Popular links:
US Customers -Â USPS Tracking Platform
Canada Customers -Â Canada Post Tracking Platform
UK Customers -Â Royal Mail Tracking Platform
Parcel Loop - Reusable Satchel Service
RAQ is excited to announce that we have partnered with Parcel Loop, a reusable satchel service which aims to decrease the reliance on single-use plastics in e-commerce.
RAQ customers can participate in the Parcel Loop Reusable Satchel service by selecting the ‘Parcel Loop Reusable Satchel’ option as the shipping method at checkout. Once you have received your RAQ purchase in the Parcel Loop Reusable Satchel, please return the Parcel Loop Reusable Satchel (it’s free to return) to receive a $10 discount code for a future RAQ purchase. This reusable satchel can be used approximately 30 times, so by using this service, you're helping to decrease the unsustainable amount of plastic going to landfill.
Learn more here.Â