Shipping

Please allow 24-48 hours to process your order. All orders are shipped from Melbourne, Australia.

You can expect an email within 12 hours to let you know your order is on the way.

Local pickup from Collingwood, Melbourne is free and available for Melbourne customers between 1pm-5pm on Monday to Friday.

You may select this option at checkout and follow the pickup instructions provided.

Orders are typically ready for pickup within 4 work hours.

Domestic orders are shipped with Australia Post. All orders over $150 AUD automatically receive free express shipping. See estimated delivery times and rates below:

AusPost Express:

• Estimated Delivery Time: 1 to 4 business days
• Price: $11 or free over $150

AusPost Standard:

• Estimated Delivery Time: 2 to 8 business days
• Price: $8
• WA severe weather update: AusPost Standard shipments to WA are currently delayed 2-3 business days. Delays are expected to ease after March 24th. Read more here.

Update - Monday 18 March 2025

Due to recent changes in U.S. trade policies, certain goods imported into the U.S. are now subject to additional tariffs. These government-imposed tariffs require that duty fees be paid upon entry into the U.S.

Unfortunately, this is not a charge from our business but rather a requirement from U.S. Customs.

Since the government determines customs duties, they must be paid directly to the carrier or customs agency before your order can be delivered.

As our goods are currently manufactured in China, the tariff rate charged on RAQ products is 32.4%.

We understand this may be an unexpected cost, and we sincerely appreciate your understanding as we navigate these changes together.

To estimate the tariff that will be charged, you can follow this example:

Multi-Way Top (78 USD) + 90's Brief (39 USD) = 117 USD

117 x 32.4% = 37.90 USD

Your order will be placed through RAQ, in which you will pay the order amount (117 USD) + shipping (15 USD).

When your order arrives in the U.S., you will be contacted by DHL Express to pay the additional fees (37.90 USD), which will be passed on to U.S. Customs.

All international orders are shipped with DHL Express. 

Your order may be subject to import duties and taxes (including VAT) that are determined by your government. See more details below.

New Zealand:

• Estimated Delivery Time: 1 to 2 business days
• Price: $15 AUD or FREE over $150 AUD
• Import Duties and Taxes: applies to orders above $1000 NZD only

United States:

• Estimated Delivery Time: 2 to 4 business days
• Price: $15 USD or FREE over $150 USD
• Import Duties and Taxes: The U.S. now have a tax rate of 32.4% of your order value. Please see International Shipping (USA) tab for more infromation.

United Kingdom:

• Estimated Delivery Time: 3 to 5 business days
• Price: £8 GBP
• Import Duties and Taxes: applies to orders above £135. One top and two briefs will be under this threshold.

Canada:

• Estimated Delivery Time: 3 to 5 business days
• Price: $35 AUD
• Import Duties and Taxes: Applies to orders above $20 CAD. Please consider this before your purchase.

Europe:

• Estimated Delivery Time: 3 to 5 business days
• Price: $15 AUD
• Import Duties and Taxes: Typically applies. Varies based on location.

India, Japan, Malaysia:

• Estimated Delivery Time: 3 to 5 business days
• Price: $35 AUD
• Import Duties and Taxes: Typically applies. Varies based on location.

Jamaica

• Estimated Delivery Time: 3 to 5 business days
• Price: $55 AUD
• Import Duties and Taxes: Typically applies. Varies based on location.

Rest of World:

• Estimated Delivery Time: 3 to 5 business days
• Price: Varies based on location
• Import Duties and Taxes: Typically applies. Varies based on location.

If you are required to pay import duties and taxes, you will be contacted by customs authorities once your package arrives in your country, and payment will be necessary before the final stage of delivery.

To determine any potential import fees before placing your order, you can use an Import Calculator or check your government's import fees and tax policy. You may use the HS code 611241 for this purpose.

RAQ is not responsible for late, lost or stolen packages. It is the responsibility of the customer to contact the shipping carrier with any questions related to the delivery of their package.