Shipping
Shipping is FREE for all orders over $100 AUD.
Orders under $100 AUD incur a $8-10 AUD charge (depending on your location).
The cost of express shipping will be presented to you at checkout.
Parcel Loop - Reusable Satchel Service
RAQ is excited to announce that we have partnered with Parcel Loop, a reusable satchel service which aims to decrease the reliance on single-use plastics in e-commerce.
RAQ customers can participate in the Parcel Loop Reusable Satchel service by selecting the ‘Parcel Loop Reusable Satchel’ option as the shipping method at checkout. Once you have received your RAQ purchase in the Parcel Loop Reusable Satchel, please return the Parcel Loop Reusable Satchel (it’s free to return) to receive a $10 discount code for a future RAQ purchase. This reusable satchel can be used approximately 30 times, so by using this service, you're helping to decrease the unsustainable amount of plastic going to landfill.
Tracking
Tracking codes will be provided to you within 24 hours of your order being dispatched. Orders are dispatched on business days only.
Australian customers:
Your order will be sent from Melbourne, Australia via Australia Post. To monitor your order, please copy and paste your tracking code into the Australian Post Tracking Platform.
Customers outside Australia:
Your order will be sent from Melbourne, Australia via Australia Post. To monitor your order, please copy and paste your tracking code into the Australian Post Tracking Platform.
When the package arrives in your destination country, the processing is handed over to your country's local postal service (i.e. USPS, Royal Mail, etc.). From this point onwards, you are able to monitor your delivery through your local postal service tracking platform. Please use your original tracking code.
Popular links:
US Customers - USPS Tracking Platform
NZ Customers - NZ Post Tracking Platform
UK Customers - Royal Mail Tracking Platform
Shipping times
| Zone | Transit Time* |
| Australia | 3-5 Business Days |
| New Zealand | 7-8 Business Days |
| Asia Pacific | 8-9 Business Days |
| Western Europe | 9-10 Business Days |
| North America | 10-11 Business Days |
| Rest of the World | 10+ Business Days |
*Please use this as a guide. When orders are shipped outside of Australia, estimated delivery times may vary due to individual processing procedures, courier services, customs delays and proximity to capital cities.
Need it by a certain date?
Please email us at customercare@raqapparel.com if you need your order delivered by a certain date and we will try our best to make appropriate arrangements for you. We are also able to give greater accuracy with delivery times if you provide us with a specific delivery country and zip-code.
Import taxes, duties and charges
Import taxes, duties and charges are at the cost of the customer.
Please check your governments import fees and taxing before placing orders.
Royal Mail customers: Royal Mail charges import VAT and duty on items over $15 pounds. This charge is up to the responsibility of our shoppers.
Other Notes
Please check and double check your address is correct. Include all street numbers, unit numbers, floors + company names where applicable. If an order is returned to us for an incorrect shipping address, the re-posting fee is $20 AUD to cover the return shipping we are charged as well as the cost to resend.