Refund policy
At RAQ, our priority is to ensure that you are completely satisfied with your purchase. We're pleased to offer hassle-free returns and exchanges within 60 days of delivery.
If you need to return or exchange an item, visit our online return portal.
Return Shipping Labels
Returns requesting a refund will incur a $10 AUD label fee to cover return shipping costs.
Once your return is processed, the full order amount will be refunded, minus return shipping costs.
A shipping label will be provided to you at the final stage of your return.
Exchanges
Australian customers can enjoy unlimited free exchanges. RAQ covers return and exchange shipping costs.
Local Returns
Melbourne Only: If you live near Cremorne and prefer to drop off your return in person, please book a time via the booking link provided at the final stage of your return.
Processing Time
Your return will be processed once we receive your return.
Exchange orders will be dispatched within 48 hours.
Refunds may take up to 5 business days to reach your account.
Conditions for Returns and Exchanges
To be eligible for a return or exchange, all items must be in new and unused condition, with swing tags and hygiene stickers attached. Please try on your swimwear briefs on top of your underwear, for hygiene reasons.
Discounted Items
Items purchased at a discounted rate are not eligible for refunds.
Items marked "Final Sale" cannot be returned, refunded, or exchanged for store credit.
Non-AU Returns
Customers in the UK can return using domestic shipping to our UK return location, however all other non-AU customers must return to our Australian warehouse.
All non-AU return shipping costs and delivery arrangements are the responsibility of the customer. The return address will be shared at the final stage of the return process. A return shipping label is not provided.
To enhance efficiency and have your return processed as soon as possible, please use a tracked shipping option and email your tracking number to customercare@raqapparel.com.