I bought this bikini a year ago, and when it broke the first day I was so disappointed. But! Then I emailed to ask for a return, hoping that RAQ would ignore how much time had passed since that day. The immediate response from Sophia (literally, only a day or two after my request for an exchange) was to apologize and offer a new bikini as well as confirm my address! *swoon* She also helped me by adjusting the size on the order since the old one didn't have quite the fit I was looking for. The latest modification for this bikini fits me so much better and I didn't have any trouble getting the replacement! Highly recommend not just for the bikini itself (which now fits perfectly and is much sturdier than the faulty one!) but the assurance that you are buying from someone who genuinely values the customer and wants to ensure a great experience. I can't wait for the new colors!