Sale Terms & Conditions

Return Policy

Tops: exchange / return for store credit only. No refunds.

Briefs: final sale (no returns, including exchange and store credit).

Processing times

Please expect delayed processing and delivery times during sale periods. Delays may be up to a week long, depending on peak season periods. 

FAQ

Can I return my sale items?

Tops bought on sale may be returned for store credit or exchanged for another item within 30 days. However, briefs purchased on sale are final sale items and cannot be returned.

When will my items be shipped?

Due to the large volume of orders received during sale periods, standard processing times may be delayed. If processing times are significantly impacted (i.e., over a week), we will contact you with a more accurate ETA. 

How will I know exactly when my order has been shipped?

You will receive a shipping notification via email once your order has been fulfilled by our warehouse.

Can I change my order before it is fulfilled?

Please email your changes to customercare@raqapparel.com as soon as possible, and we will do our best to make the changes necessary. However, we cannot guarantee this is possible in every circumstance, so please take care to review your order prior to purchase. 

How do I find the right fit?

Our Fit Guide has you covered! We suggest trying the Fit Calculator to find your best fit, but you can also read up on sister sizes via the fit guide too. This will come in handy if we don't have your exact size in stock. We personally wear a few different sizes in RAQ, so give it a go!

If you still need some extra help, feel free to email us at customercare@raqapparel.com and we will do our best to assist you. Please know our customer care team does not work on weekends or public holidays.