Parcel Loop - Reusable Satchel Service

RAQ is excited to announce that we have partnered with Parcel Loop, a reusable satchel service which aims to decrease the reliance on single-use plastics in e-commerce.

RAQ customers can participate in the Parcel Loop Reusable Satchel service by selecting the ‘Parcel Loop Reusable Satchel’ option as the shipping method at checkout. Once you have received your RAQ purchase in the Parcel Loop Reusable Satchel, please return the Parcel Loop Reusable Satchel (it’s free to return) to receive a $10 discount code for a future RAQ purchase. This reusable satchel can be used approximately 30 times, so by using this service, you're helping to decrease the unsustainable amount of plastic going to landfill.

Parcel Loop Customer Journey

 

FAQ

It’s simple:

1. When choosing your shipping method at checkout, select the ‘Parcel Loop Reusable Satchel’ option for an extra $4.

2. You will receive your RAQ purchase in the Parcel Loop Reusable Satchel

3. You can either keep or return/exchange your RAQ purchase:

Option 1 - Return Reusable Satchel Only: You are happy with the purchase and are just returning the satchel. Simply remove the original shipping label (i.e. the one with your address) and expose the return address behind it. Place the empty Parcel Loop Reusable Satchel into any Australia Post Letterbox for free. 

Option 2 - Return/Exchange your RAQ purchase: You need to return or exchange your product. Check RAQ's Return Policy to see that you are eligible to return the product. Place your product inside the Parcel Loop Reusable Satchel and seal securely.

4. Once RAQ has received your empty Parcel Loop Reusable Satchel, RAQ will email you a $10 discount code for your next RAQ purchase.

At RAQ we acknowledge the importance of sustainability in fashion, and as a fashion e-commerce brand and business, we strive toward making long-term sustainable choices in sourcing, production, packaging, etc. The longer materials and resources are in use, the more value is extracted from them. In this instance, the Parcel Loop Reusable Satchels can be used over 30 times and therefore the materials are being used multiple times.

We share the costs of this initiative evenly between RAQ and our customers. Customers will be charged an additional $4.00 on top of any regular postage costs. RAQ will incur the prepaid return costs only for the Parcel Loop Reusable Satchel. If you are returning or exchanging your purchase, please see questions ‘What if I want to return/exchange my RAQ purchase?’.

Parcel Loop Reusable Satchels are available for express and standard Australian domestic deliveries only.

You can expect to receive your coupon approximately 7-14 days from when you place the empty Parcel Loop Reusable Satchel in the mail. This will give us enough time to receive and process the satchel return. We will email you your $10.00 coupon for your next RAQ purchase.

If it’s been over 14 days since you mailed the Parcel Loop Reusable Satchel back to RAQ and you still haven’t received a coupon, please contact us as sometimes items can get lost in the mail.

  1. Simply remove the original shipping label (i.e. the one with your address) and expose the prepaid Parcel Loop return address behind it.
  2. Mail the empty Parcel Loop Reusable Satchel at any Australia Post Office or Letter Box.
  3. Once RAQ has received your empty Parcel Loop Reusable Satchel, RAQ will email you a $10 discount code for your next RAQ purchase.

Locate a Post Office or Letter Box www.auspost.com.au/locate/

  1. Check RAQ's Return Policy to see that you are eligible to return or exchange the product.
  2. Place your product inside the Parcel Loop Reusable Satchel and seal securely.
  3. Go to your local Australia Post Office and purchase a new postage label addressed to RAQ's returns address and place it inside the Parcel Loop Reusable Satchel viewing window. 
  4. Once RAQ has received your empty Parcel Loop Reusable Satchel, RAQ will email you a $10 discount code for your next RAQ purchase.

RAQ Return Policy www.raqapparel.com/pages/returns 

Locate a Post Office or Letter Box www.auspost.com.au/locate/

 

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