Please email your changes to customercare@raqapparel.com as soon as possible, and we will do our best to make the changes necessary. However, we cannot guarantee this is possible in every circumstance, so please take care to review your order prior to purchase. 

Our Fit Guide has you covered! We suggest trying the Fit Calculator to find your best fit, but you can also read up on sister sizes via the fit guide too. This will come in handy if we don't have your exact size in stock. We personally wear a few different sizes in RAQ, so give it a go!

If you still need some extra help, feel free to email us at customercare@raqapparel.com and we will do our best to assist you. Please know our customer care team does not work on weekends or public holidays. 

Reducing our environmental impact and promoting sustainability in the fashion industry is a key priority for us at RAQ. For this reason, we emphasise conscious production, offering only limited runs of exclusive colours and prints.

We don't currently have plans to restock any of our limited edition colours, but if there is enough demand, we may reconsider. We determine the demand for products based on the back-in-stock signups, so please register your details if you are interested. You can find this link on the product page, under the size drop-down.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. You can view our shipping rates here.

Orders are typically dispatched within 24-48 hours of purchase, but slight delays may occur during peak sale periods. If processing times are significantly impacted (i.e., over a week), a member of our customer care team will contact you with a more accurate ETA. 

Please know RAQ does not pack orders on weekends or Victorian public holidays. Orders placed between Friday to Sunday will be processed on Monday, and dispatched within the next 48 hours.

If you are unsure whether your purchase will get to you within a specified timeframe, please feel free to contact us at customercare@raqapparel.com prior to your purchase.  

If AusPost has confirmed your shipment has been lost or damaged, please email your correspondence with AusPost to customercare@raqapparel.com.

A replacement order will be shipped to you, depending on the availability of the items purchased. If the items are no longer in stock, a refund may be offered.

An import duty is a tax collected on imports by a country's customs authorities, and may also be known as a customs duty, tariff, import tax or import tariff. A good's value will usually determine the import duty, and is calculated by a percentage of the total order value. 

Please be aware that RAQ is not liable for these charges, and it is up to the customer to be informed of their home country's customs policy prior to purchase. 

By agreeing to RAQ's terms and conditions, you acknowledge that you may be charged additional fees by your government once your parcel reaches the destination country's border. 

If you would like to determine your additional import fees prior to placing your order, you can use an Import Calculator or check your government's import fees and taxing policy (use HS code: 611241).

Our return policy for sale or discounted items is the following:

Tops: Eligible for exchange and return for store credit, but not refunds. 

Briefs: Not eligible for exchange or return.

Australia, USA and Canada

Your return will be processed once the tracking information on your parcel is registered as "in transit" to our return facility. For exchange orders, your new items will then be dispatched within 48 hours. Refunds may take up to 5 business days to reach your account.

International

Depending on the shipping method chosen, it may take up to a month to receive your items back at our Melbourne office before we can manually review them.

If you would like to speed up the time to process your return, please email customercare@raqapparel.com with the tracking link for your parcel.  

We work hard to ensure all items sold are of the highest quality. However, if you have a concern with a faulty or damaged item, you can complete a free return/exchange through our online return portal by selecting "Item was damaged" as your return reason. 

You will be required to upload a photo of the fault, so please have this handy at the time of completion. Shipping and handling fees will be waived on all damaged/faulty returns.

If your return is outside the return period, please email customercare@raqapparel.com so we can provide an extension.  

This happens when we have fewer than 1 or 2 units left in stock, as they will likely sell out by the time the exchange is processed.

If you would like this size, you will have to place a new order via the website and return your original top for a refund.

Of course, we love hearing suggestions from customers!

The best way for us to gauge demand for certain products or sizes is via our Product Request Form. We'll use this information to inform our planning for next season.

If you don't already, make sure you follow us on Instagram or sign up to our mailing list to keep up to date with all the news. You'll also get 10% off your first order 💚

We love hearing feedback from customers, whether it's good or bad!

While we have done a lot of testing on different people to create the best fit for busty people, we understand that no two shapes and sizes are the same. The fit of our garments is something that is constantly under development, so customer feedback is greatly appreciated.

If you would like your feedback to be factored into our future range, we would love for you to complete this form. It should only take about 3 minutes to complete. Thank you!